Privacy Policy

Last updated: April 13, 2026

AI Voice Agency ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aivoiceagency.ai or use our AI voice agent services.

1. Information We Collect

We may collect the following types of information:

Contact information — name, email address, phone number, and business name provided when you submit a form or book a call.
Call data — recordings and transcripts of calls handled by your AI voice agent, used to improve agent performance and provide call summaries.
Usage data — pages visited, time on site, browser type, and device information collected automatically via cookies and analytics tools.
Payment information — processed securely through third-party payment processors; we do not store raw card data.

2. How We Use Your Information

To build, deploy, and maintain your custom AI voice agent
To communicate with you about your account, updates, and support
To process payments and send invoices
To improve our services and analyze usage patterns
To comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share it with:

Service providers — third-party vendors who assist with hosting, analytics, payment processing, and AI infrastructure (e.g., Retell AI, GoHighLevel, Twilio).
Legal requirements — when required by law, court order, or government authority.
Business transfers — in connection with a merger, acquisition, or sale of assets.

4. Call Recording Disclosure

Our AI voice agents may record calls for quality assurance, transcription, and agent improvement purposes. Callers are notified of recording at the start of each call in compliance with applicable state and federal laws.

5. Cookies and Tracking

We use cookies and similar tracking technologies to analyze site traffic and improve user experience. You may disable cookies through your browser settings; some site features may not function properly without them.

6. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services. Call recordings and transcripts are retained for 90 days by default unless a different retention period is agreed upon in your service agreement.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at shane@aivoiceagency.ai.

8. Data Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: